REPUBLIC OF THE PHILIPPINES
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Public Assistance and Complaints
/ May 7, 2025 03:13 PM
Each agency shall establish a public assistance and complaints desk (PACD) which shall be set-up to, among others, effectively receive feedback and monitor customer satisfaction, in a conspicuous area at their official place of business, where an officer or employee knowledgeable in frontline services shall at all times be available for consultation and advice. The desk shall be attended to even during break time. The Office or agency shall institute hotline numbers, short message service, information communication technology, or other mechanisms by which the clients may adequately express their complaints, comments, or suggestions.
The PICC PACD is located at the Information Counter in the Delegation Main Lobby.
PICC Feedback and Complaints Form: https://forms.gle/xrB4NfAJaSd5iBvS9
